Enthusiastic Travel Desk Associate

Our client, a luxury Safari Company, is looking for a Travel Desk Associate for its offices in Nairobi. The successful candidate will be responsible for promoting and booking a variety of travel experiences for clients. The goal is to consistently provide memorable customized experiences and acquire an expanding and dedicated clientele. Experience in the Touring industry is a MUST!

Key Responsibilities:

• Liaising with clients in person, over the phone or email to discuss their travel requirements.
• Advising clients on suitable options for domestic or international destinations.
• Preparing customized itineraries to suite clients’ preferences and budgets.
• Making and confirming bookings, often via a Global Distribution System.
• Issuing tickets or relevant documents.
• Providing up to date information on travel regulations.
• Researching destinations and keeping up to date with travel industry news.
• Invoicing clients and collecting payment & keeping up to date records of financial statements.
• Use promotional techniques to prepare collateral to sell itineraries and travel experiences.
• Attend conferences to maintain familiarity with tourism trends.
• Create and update electronic client data.
• Maintain relationships with service providers.
• Provide booking forecast reports on an ongoing basis.

Qualifications:

• Degree in Hospitality, Travel, Tourism or Business.
• Proven working experiences as a travel consultant.
• Excellent knowledge of travel software (computer reservations systems).
• Proficiency in English; knowledge of additional languages is an advantage.
• Exemplary sales skills and customer oriented approach.
• Well versed in various areas of travel.
• Excellent communication skills and a problem solver.
• Candidates with personal travel experience will have an added advantage.

Applications:

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