Sales Consultant

Our client, a high-end Safari Company, is looking for a Sales Consultant for its offices in Nairobi. The successful candidate will be responsible to ensure that all enquiries received from agents and direct clients are handled in a timely and professional manner and converted into confirmed sales. He/She will also ensure that all services are booked accurately and will also assist in resolving client problems. Experience in the Touring industry is a MUST!

Key Responsibilities:

• Booking holiday and safari packages for customers.
• Tour costing, preparing customer quotations, final itineraries and raising invoices and preparing content for the Welcome packs and pager.
• Ensuring that all direct clients have paid the deposit in time.
• Issuing supplier vouchers for accommodation and flights.
• Procure flight tickets from the respective airlines.
• Receive enquiries from overseas agents, local agents, direct overseas clients, direct resident clients, agent and press FAM trips.
• Procure entry tickets and requisitions as required for client files.
• Accurately input park ticket requirements and coordinate with reservations on park tickets.
• Briefing drivers prior to road safaris and on any other special arrangements.
• Relieve sales people when on leave when called upon/required to.

Qualifications:

• Over 5 years progressive hands-on experience in a busy tour company handling non-resident clients, ideally KATO category A company.
• Tourism-related degree\diploma.
• Sales qualifications is desirable though not a must.
• Knowledge of ticketing or reservations software – Tourplan experience a plus.
• MS office suite.
• Excellent organization and communication skills.
• Strong Customer relationship and Time Management skills.

Applications:

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