Front of House Manager

 

 

An exciting opportunity from one of East Africa’s fastest growing and most exciting, diversified safari destinations offering year-round opportunities for tourism. Our client offers numerous opportunities to experience the safari of a lifetime; primate viewing such as tracking wild Mountain Gorillas or Chimpanzees through the rain forests. Big game safaris on the savannah, amazing bird watching, fishing the river Nile at Murchison Falls National Park or Lake Victoria. Climbing to the snow in the Mountains of the Moon, rafting the Nile River at its wildest and experiencing the breath-taking landscapes.

Key Responsibilities:

• Directly supervises all front of house personnel and ensures proper completion of all front of house duties including assisting the Boats Activity Manager with daily administration, directing and coordinating activities of the front desk, guides and boats, reservations, guest services, and telecommunication.
• Monitors the Front Office employees to make sure all guests receive prompt and personal recognition.
• Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations.
• Handling cash, accounting procedures, and general administrative tasks.
•  Managing and training front office staff and ensuring the front desk provides a professional and friendly service for guests.
• Ensures all records and documents are maintained as per standards laid down by the management.

 Qualifications:       

•  Minimum of one year of hotel/lodge front desk supervisory experience.
• Degree / Diploma in Front Office Operations or Higher qualification in Hotel Management
• Minimum of three (3) years’ experience in a similar position and additional language ability is a plus.
• Preferred Candidate from East African Nationality – Ugandan or Kenyan.
• Accommodation and meals at the Boat Operation Staff Quarters will be provided.

Applications:

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