Former CJ Mutunga tweeted about bad internet service, corporates come calling

Former Chief Justice Dr Willy Mutunga on Thursday tweeted about changing his internet service provider and asked if he had made the right choice.

But as soon as he had fired off the tweet, three of Kenya’s biggest internet providers scrambled for his attention as they tried to outdo each other.

His tweet quickly turned into a marketing thread, but also attracted unhappy subscribers who complained to the internet providers about shoddy services.

I hope I have notmade a mistake in dumping ZUKU for Safaricom for better WiFi service. After paying Safaricom I am yet to be connected. Customer Care (072200271/2) has not helped me. Calling 400 and selecting 1 for home fiber inquiries ends with thanks for calling platinum. Shit!

— Dr Willy M Mutunga, Chief Justice, Kenya (2011-16) (@WMutunga) January 17, 2019

Hi CJ, we have picked the issue and assure you that you have not made a mistake by joining us. We shall ensure that we get you connected as per discussion with you. Thank you for choosing Safaricom Home Fibre. ^SG

— Safaricom Care (@Safaricom_Care) January 17, 2019

Hi CJ, we are trying to call you but our calls are going unanswered, please indicate via DM https://t.co/jF6LqBUAqM when we can contact you for assistance. ^SG

— Safaricom Care (@Safaricom_Care) January 17, 2019

Many were also happy that at least they got their responses answered.

I guess this is the only tweet that has brought almost all internet provider competitors together. 😉😉😉#twaweza, #zuku, #airtel, #telkom….

— Judi Katumo (@Judimwongeli) January 17, 2019

I should have brought popcorn…this subtle competition between ISPs is thrilling

— SNOOZE 😴 (@mote_mu) January 17, 2019

I wish @Zuku_WeCare @Safaricom_Care na @AIRTEL_KE wangerukia issues zangu hivi. Mnyonge hana haki

— sham (@hezronshamala) January 17, 2019

@SafaricomPLC @Safaricom_Care since you are here responding, tell me when you’ll have Home Fibre on Nandi Road, Karen.
Pliz don’t send me that link of checking where your Home Fibre is available.@Jackie_Arkle

— @Jackie.Ing’airu🇰🇪 (@AiruJackie) January 18, 2019

You have made a terrible mistake.. @ZukuOfficial is much much better.. take that to the bank.

— Tony Kavinguha🌿 (@AntonnyK) January 17, 2019

You are yet to refund my money after i left your service in October 2018. Bure kabisa! @Zuku_WeCare only if its kina Mutunga raising their voices. Nkt😒

— Birdie Num Num (@Birdi3NumNum) January 17, 2019

Big mistake sir. You will be disappointed till you go back to Zuku or airtel

— Adil Khan (@adeal_khan) January 17, 2019

Very true i waited for five days for a very needed site visit.. before that they took 3 days..another time 4 days..ah! I gave up on their shit service..all occasions they did not once call..i wasted so much credit on hold for 30mints only to be fed lies!!

— MichelleSiro (@SimplySiro) January 17, 2019

Jaribu @Faiba4G I use it and it’s very effective

— Ali ‘Mwamvita’ Manzu (@Ali_Manzu) January 17, 2019

I’m now torn. Is @Zuku_WeCare better than @SafaricomPLC Home Fibre? I had Zuku but now have Home Fibre, but updating my phone’s software means I can’t stream anything. Zuku didn’t have this. I think I should take up their offer. I’m confused

— Dj i-Ronney (@Deejay_Rooney) January 17, 2019

Others were amused by how upset Dr Mutunga was and that he cursed.

Kumbe hata ma-Justice hu-fume na ku curse 😂 aki @Safaricom_Care sort his highness out.

— Mbugua Macharia (@macharia_mbugua) January 17, 2019

Oooh @bonifacemwangi Look what you made CJ do?!! Bad company.

— MUSAU MUTANDA MOSES (@MUTANDALAW) January 17, 2019

@SafaricomPLC CJ amekasirika. Amewaita sh@t.

— Kevin Sleek K (@kevin_kyalo) January 17, 2019

Cj just cursed!

— Sylvester (@ogoye_otieno) January 17, 2019

If CJ is already cussing even before getting connected you can only imagine how this relationship is going to turn out 😂😅

— Valentine Obara (@mista_obara) January 17, 2019