Operations Manager – Nairobi, Kenya.

Our client, in the Beauty Sector, is looking to recruit an Operations Manager. The successful candidate will oversee the daily operations and business development functions at the facility. He/she will also be responsible for managing the team and preserving excellent conditions at the facility to ensure safety and functionality. The successful candidate Must be passionate about Health & Beauty.

Key Responsibilities:

• Ensure the branch is staffed with team members who can deliver the best practice and high standards in all areas and services.
• Schedule and facilitate training activities for new hires and existing employees.
• Plan, communicate and monitor all employees’ weekly and monthly schedules for smooth operations.
• Manage all employee leave applications, follow-up on leave balances for proper record keeping.
• Maintain, temporarily and on behalf of the HR office, all employee documents for record-keeping.
• Prepare and present weekly and monthly branch reports.
• Oversee the day to day activities to ensure an impeccable customer service experience, and that operations run smoothly, efficiently and profitably.
• Oversee all facility management.
• Collaborate with respective team leaders to ensure that all equipment, products and supplies within the Branch meet Health and Safety standards.
• Carry out frequent and consistent facility inspections to determine the need for repairs and cross-check structural and equipment maintenance schedules.
• Analyse all Customer Client feedback to improve and recommend new and better initiatives for service excellence.

Qualification:

• Must have a Bachelor’s Degree in Business Administration, Finance or related field.
• Knowledge and Understanding of Facility Management and Customer Service.
• Must have experience working in high-end establishment.
• He/she should have knowledge in Front Office Operations.
• Have strong organizational and communication skills.
• Excellent leadership skills.
• Great attention to detail.
• Previous experience in a management/leadership position is an added advantage.

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