Sales Administrator & Customer Service Representative – Nairobi, Kenya.

Our client, a global leader in labelling and packaging materials and offering solutions is looking to recruit a Sales Administrator & Customer Service Representative. He/she will receive and capture orders, check that the pricing, quantity and slitting pattern is correct. The ideal candidate must have a minimum of 3 years’ experience handling export queries in different time zone hours in a B2B environment.

Key Responsibilities:

• Compile an order in-take report & submit to the CSR Manager daily.
• Promote & sell the slow-moving & warehouse stock to customers.
• Liaise with the operations & dispatch staff to ensure that customer requirement are met.
• Update customer price lists when price changes occur.
• Manage incoming calls & ensure that all customer demands are met.
• Direct customer queries to the relevant party.
• Check the inventory on hand daily bases on customer forecast.
• Managing daily initiative with the dispatch, production, receiving and sales staff.
• Load customer orders on the MFGpro system to create a sales order.
• Create a job card based on the sales order.
• Communicate the time frame to the dispatch supervisor to ensure that delivery occurs.
• Liaise with the finance department regarding customers that are on hold.

 Qualifications:

• Must have a bachelor’s degree in a related field.
• Must have a minimum of 3 years’ experience within a B2B
• Must be proficient in Excel.
• Must have experience in order processing.
• Ability to work with dispatch, production, receiving and sales staff department.
• Excellent phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize and manage time effectively.
• Must have problem-solving skills and attentive to details.
• Experience in handling export queries, documentation, and coordination with internal and external agencies.
• Must have previous experience working with (flexible) time zone hours, preferably (India and West Africa – Nigeria and Ghana).

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