Call Centre Agent Kenyan Jobs – Ecommerce (30-40K)

Kenya jobs, 

Our client is a Chinese Company that deals with online wholesale of products made in China, offering Kenyan traders with Chinese quality products with competitive prices.

They are looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.

Salary: 30k – 40k
Location: Nairobi

Responsibilities for the Call Centre Agent Job

• Appoinment settings through phone calls to contacts in our database
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Visiting potential clients and providing them with additional information with a view of closing a sale.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Call Centre Agent Job Qualifications

• A university degree in marketing or any related field
• More than one year of Customer Service Experience.
• Presentable & Should be a fast thinker
• Quality Focus.
• Problem Solving.
• Market Knowledge.
• Documentation Skills.
• Listening skills.
• Telephone Skills.
• Resolving Conflict.
• Analyzing Information.
• Multi-tasking
• Communication skills

How to Apply
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Admin Assistant – Insurance) to jobs@corporatestaffing.co.ke before Monday 6th March 2017. Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted

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