Field Service Engineer

Our Client, a well-established Manufacturing company is looking for Field Service Engineer. The successful candidate must have a solid background in Service Engineering, demonstrate strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge.

Key Responsibilities

Responsible for meeting daily service repair needs and driving customer satisfaction
Installation, repair and maintenance of equipment in the ﬁeld
Provide customer training as required.
Document all inspections, maintenance, repair work and submit paperwork on a timely basis
Order, install, and return parts and manage repair parts cycle time
Review all logs for open issues and prepare formal reports to customers as necessary.
Participate in Service sales and assists with promoting and implementing revenue programs.
Assess equipment performance based on ﬁeld support data; recommend modiﬁcations
Seek to provide technical support to customers and other service professionals as required.
Participate in site surveys, pilot program service activities
Attend meetings, champion special projects and prepare exclusive reports.
Possess a solid level of technical knowledge on the company’s Trace or X-Ray products.
Maintains clear and concise business communication proﬁciency, both oral and written
Establish and maintain a close relationship with senior level FSE’s and Product Managers
Exercise every available measure to control and minimize costs.
Travel, overtime and work hours other than Monday-Friday required.
Shift work and on call duty required
Comply and ensure department compliance with Company health, safety and environmental policies.
Comply with all applicable export control and security regulations.
Other duties as required.

Qualifications

Engineering Degree or equivalence achieved through comparative work and life experience.
Computer literacy and aptitude for learning specialized software programs.
Minimum of 3-5 years’ experience directly involved in troubleshooting and ﬁeld repair
Possess good communications skills and strong orientation for customer focus and teamwork.
Must be willing & able to travel at short notice.
Possess excellent organizational skills with the ability to multi task several projects.
Excellent customer service skills and the ability to handle stressful situations.
Intercultural skills
Self-motivated, reliable, and accountable individual
Ability to lift item up to 50 lbs. unassisted

Applications:

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