Our client, Hotel owners of a high-end boutique hotel in Kigali, is looking for a very passionate and hands-on Operations Manager. The successful candidate will be in charge of the Day to Day management of the hôtel and itsa employees, as well as have accountability for budgeting, financial management, sales&marketing and directing all services: front of house, food &beverage, housekeeping, maintenance and security. Experience in the luxury sector is a MUST!
Key Responsibilities:
- Assist in creating marketing strategies and special offers.
- Develop routine Planned Preventive Maintenance schedules.
- Develop with the General Manager and Management Team annual operating plans for the hotel.
- Monitor achievement of operating plans.
- Set standards into the daily operations of all staff and establish systems to monitor their consistency.
- Lead and manage the Departmental heads and coach and train them accordingly.
- Oversee the Human resources aspect and processes in the hotel to ensure enough manpower to address fluctuating operational needs.
- Forecast budget/Revenue and operating expenditure for the hotel and monitor revenue and expenditure against approved budget with the Financial Controller.
- Put in place effective security systems.
- Ensure all hotel operations are compliant with all licensing laws, health and safety codes, labour laws, and other statutory regulations.
Qualifications:
- Bachelor degree or Diploma in Hotel Management.
- At least 5 years working experience in a Managerial position in a high end property.
- Strong Commercial knowledge.
- Very creative – to bring new ideas and concepts.
- Strong organization skills and show great attention to detail.
- Excellent customer service and committed to exceptional quality.
- Enthusiastic and energetic hands-on individual with outstanding communication skills.
- Exceptional interpersonal skills with the ability to build relationships and the staff.
Applications:
Please click on the tab below to apply;
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