Helpdesk Operator & EHS Coordinator

Our client, a leading facilities management company based in Nairobi is looking to recruit a Helpdesk Operator & EHS Coordinator. The ideal candidate must have helpdesk System knowledge and a minimum of 5 years’ experience as EHS Coordinator in a manufacturing industry. He/she must have a knowledge of FMP System.

Key Responsibilities:

• Ensuring the work order are assigned to the appropriate technical staff.
• Responsible for answering all incoming calls and e-mails.
• Responsible for ensuring timeless gathering of EHS data to ensure systems are up to date as per requirement.
• Maintenance of work order and user request as per the SLA.
• Make follow up on all outstanding jobs and alert appropriate manager.
• Record customer complaints and escalate to the appropriate line manager.
• Report on the status and type of jobs on a daily basis.
• Deliver and support the agreed EHS plan activities.
• Maintain EHS processes & policy documentation to ensure daily clarity.
• Provide EHS support to the operational, functional teams.
• Monitor workload and make timely recommendation.
• Monitor report and ensure end user’s satisfaction & WO performance.
• Monitor and respond to end user requests as agreed by SLA.
• Support in maintenance plan & Maintain equipment/assets inventory.
• Generate maintenance purchase orders.

Qualifications:

• Must have a bachelor’s degree in Engineering or a technical field.
• Must have a minimum of 5 years’ experience in a manufacturing environment.
• Proven knowledge of FMP System.
• Must have demonstrated knowledge of local office HSE standards and regulations.
• Must have a positive disposition and personality.
• Must be accountable & assertive.
• Must have an excellent work ethic and very discipline.
• Client relationship management skills and effective team leadership.

Applications:

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