Community Manager

Providing one of the coolest shared professional working spaces in Nairobi, our client is a forerunner in innovative and affordable office solutions for start-ups, techies and the surge of investing Companies into Africa. Dedicated to providing world-class workspace infrastructure, the organization has solidified their position as the number one launch pad location for top businesses from around the world, wanting to set up in East Africa. They are looking for a Community Manager. Customer service and retention of our members is key to this role, regularly interacting with members, resolving issues for them and offering ways for them to remain loyal customers as their business grows.

Key Responsibilities:

• Enforcing the Membership handbook and guidelines
• Building member-member relations (interact with members to understand how you can create meaningful connections) – email intro’s.
• Maintaining the space vibe.
• Ensure member base is well-informed on space activities and member benefits.
• Actively seek ways to improve the member experience.
• Growing Slack engagement and managing the active members.
• Enforcing policies around RND, communication and notices.
• Member onboarding on space activities, rules and operations, and benefits.
• Building member image in space.
• Regular update on activities and events, new members.
• Actively responding to survey feedback.
• Carry out quarterly surveys on each member (create template).
• Conducting quarterly checkins – actioning feedback, knowing when to escalate issues and how to push for upgrades in packages.
• Assist the GM with tours and sales process.
• Assist marketing to facilitate info for blog and newsletter content.
• Support and promote the business support services.
• Member benefits – Ensure members are aware and satisfied with the benefits on offer
• Help facilitate members so they are getting maximum exposure from NG – website, blog, social media, and high-level meetings and intro’s.
• Assist in planning member events.
• Promoting and organizing internal member events (MEET, WORKSHOP, Members night). 

Qualifications:

•  2 to 3 years of experience managing social media platforms or communities for brands.
• Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and/or related fields.

Applications:

Please click on the tab below to apply;