Customer Service Representative

 

Our client, a global leader in labelling and packaging materials and offering solutions is looking to recruit a Customer Service Representative. He/she will receive and capture orders, check that the pricing, quantity and slitting pattern is correct. The ideal candidate must have a minimum of 3 years’ experience within a B2B environment and order processing.

Key Responsibilities:

• Compile an order in-take report and submit to the CSR Manager on a daily basis.
• Liaise with the Operations and Dispatch staff to ensure that customer requirement are met.
• Receive customer feedback & record the feedback on salesforce.com on a daily basis.
• Update customer price lists when price changes occur.
• Ensure that all customer demands are met.
• Direct customer queries to the relevant party.
• Check the inventory on hand on a daily basis bases on customer forecast.
• Load customer orders on the MFGpro system to create a sales order.
• Create a job card based on the sales order.
• Ensure that all orders are accurately created and timorously distributed to the production department.
• Request the time frame from the production supervisor regarding urgent orders.
• Communicate the time frame to the dispatch supervisor to ensure that delivery occurs within the allocated deadlines.
• Liaise with the finance department regarding customers that are on hold.
• Provide customers feedback in terms of urgent orders as well as materials that are out of stock.

Qualifications:

• Must have a bachelor degree in a related field.
• Must have a minimum of 3 years’ experience within a B2B environment.
• Excellent phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Must have problem-solving skills and attentive to details.

Applications:

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