Our client, a hotel group with various properties in Kenya is looking for a passionate and Assistant Manager for their 11-bedroom property in Watamu. The successful candidate will assist the Manager with organizing and coordinating all the lodge operations and procedures. He/She must have at least 2 years Managerial experience in small/boutique Lodge or Tented Camp, be a strong leader and very customer oriented.
Key Responsibilities
• Fully responsible for all Hotel functions/operations in the absence of the lodge manager
• Drive and Adhere to Financial targets and to meet forecasted contribution to HO
• Assist in planning and delivery of operational and Capex Budget
• Effective stock management according to company set operational standard
• Ensure SOP’s are implemented and maintained
• Drive the Guest experience to achieve guest satisfaction
• Ensure accurate reporting on areas of responsibility
• Perform Duty Management shifts according to property and company standards
Qualifications/Key Skills
• Hotel Management degree/diploma from a reputable institution
• At least 2 years of experience in a small/boutique Hotel or Lodge
• Customer focused with a warm friendly personality
• Conversant with Opera PMS, Micros POS & Materials Control software
• Exceptional Food and Beverage knowledge
• Excellent Communication and leadership skills
• Passionate about service
• Problem solver and “out of the box” thinker
• Valid Driving license
• Proactive and eye for detail
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