Customer Service Manager -Nairobi, Kenya.

Our client, a well-established Dental clinic in Westlands is looking to recruit a Customer Service Manager for their offices based in Nairobi, Kenya. The ideal candidate Must have experience working in a service setting. Experience with HMIS system will be an added advantage. Must have at least 3 years working experience.

Key Responsibilities:

• Greet patients, welcome, engage and orient them to the clinic in the best way possible.
• Develops tracks & reports key performance measurements for the unit & overall customer care.
• Obtain, record and register patients’ information to the online platform.
• Verify insurance details for patients guide them through proper claim form filling.
• Manage chat on the website & Facebook messenger to respond to customer queries/compliments.
• Queuing patients to their respective doctors and treatment rooms.
• Keep track of appointment schedules and confirm patients’ appointments.
• Follow up activation i.e. activation of patients seen during outreaches.
• Follow up on approval from insurances.
• Receive non-clinical deliveries to the clinic and dispatch authorized materials.
• Work with management on customer service initiatives.
• Ask customers to provide feedback on customer service experience.

Qualifications:

• Diploma in front office or related field.
• Experience with Microsoft Office suite.
• Knowledge of HMIS will be an added advantage.
• Must have impeccable communication skills.
• Must have excellent interpersonal, social and multitasking skills.
• Be able to work with erratic work schedules.
• Show willingness to learn new processes, systems and technologies.
• Have a passion for service with a personable attitude and friendliness.

Please click on the tab below to apply;