Operations Manager – Kampala, Uganda.

Our client, a mid – sized Financial Service Company based in Kampala Uganda is seeking to recruit an Operations Manager who will be responsible for streamlining strategic initiatives, overseeing program management, and communicating objectives between departments. He/she will also work closely with other departmental heads in managing, monitoring and improving efficiency of the full department, driving productivity. The ideal candidate Must have over 4+ years’ experience in a Senior Management role developing emerging markets in the Financial Service sector.

Key Responsibilities:

Maintain and oversee growth of the Company products and services and the supporting policies and recommend changes as required to meet business KPIs
Ensure the effectiveness and efficiency of the business unit’s services through regular review and improvements to each department and product.
Oversee the full range of managerial duties for the loan review, compliance, collections, and credit analysis functions including adherence to policies and practices of the organization and applicable regulatory and governmental agencies
Oversee overall financial management, planning, systems and controls in Company product
Undertake the business unit’s financial reporting; revenue tracking; cost control measures; forecasting and budgeting functions for Company product.
Manage and control disbursement capital on mobile money platforms
Set up and provide reports on key financial indicators as required
Review financial and non-financial reports to devise solutions or improvements
Lead and oversee the business support functions on a day to day basis to deliver high quality services to stakeholders
Direct short-term and long-term planning and budget development to support strategic business goals
Work with all teams to ensure delivery against the strategic direction set by the CEO and Board.
Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization
Mentor and train others within the operations team, developing staff into future roles within the business.

Qualifications:

Relevant Bachelor’s Degree.
Must have experience working in the Financial Sector.
Must have over 4+ years’ experience in a Senior Management role developing emerging markets in the Financial Service sector.
Advanced organizational leadership and people management skills
Excellent written, oral and client-facing communication skills
Delivery-focused mindset
Cost-control and ability to operate within budgetary requirements
Strong analytical abilities and problem resolution skills
Strong strategic focus for business planning
Strong planning and organizational abilities
Strong negotiation skills
Strong client service orientation