Chief Operations Officer – Financial Service.

Our client, a leading Micro-Finance Company based in Nairobi that offers personal loans to permanently employed Civil servants is seeking to recruit a Chief Operations Officer who will be responsible for planning and implementing operational strategies, plans and procedures. The ideal candidate must have experience working in the Financial Service Sector.

Key Responsibilities:

Responsible for planning and implementing operational strategies, plans and procedures.
Responsible for setting comprehensive goals for products and channels under his / her control and to ensure growth and success.
Responsible for overseeing the complete ICT functionality and strategy of the branches, call center and Head Office.
Responsible for the maintenance and proper functioning of all product systems.
Responsible for serving as the custodian of operational policies and procedures of the business.
Ensure that the policies are up to date, well communicated, enforced and to advise on changes to enhance the business risk.
Responsible for ensuring adequate operational controls for all products and channels.
Responsible for ensuring a well-functioning branch network as well as all channels of operations which includes but not limited to.
Having oversight responsibility for the general operations.
Responsible for ensuring adequate operational controls for all products and channels.
Responsible for ensuring a well-functioning branch network as well as all channels of operations which includes but not limited to.
Identify and propose new footprint opportunities and markets to the Exco.
Implement new sales strategies in the branch network as well as the call center and secured lending to improve overall sales performance.
Custodian of the new business processes and procedures and to ensure training and adherence.
Responsible for managing all risk related to products and channels under his / her control.
Responsible for preparing a detailed monthly analysis of variances of the sales budgets of all products and branches.

Qualifications:

Must have a relevant Bachelor’s Degree.
Post Graduate Degree is essential.
5 years of executive management experience in a substantial finance business in Kenya.
Must have proven experience as Chief Operating Officer or relevant role.
Must have an understanding of business functions such as Finance, Sales & marketing, HR, etc.
Demonstrable competency in strategic planning and business development.
Working knowledge of data analysis and performance/operation metrics.
Outstanding organizational and leadership abilities.
Aptitude in decision-making and problem-solving.
Excellent command of English, both written and verbal.