Front of House – Hospitality (Gym & Spa)

Our client, a high-end gym & spa start-up is looking for an experienced Front of House. He/she will be an ambassador for the organisation and will be the first point of contact for enquiries, complaints and questions. The desired candidate Must have at least 2 years’ experience in the hospitality industry.

 Key Responsibilities:

• Greeting members and users of the gym as they come through reception.
• Provide exceptional customer service experience to all members, non-members and users of the facility.
• Enrolling new members and assisting current members with their queries.
• Checking in members and verifying memberships.
• Registering prospective members and guiding them to the correct person.
• Providing information on classes and availability.
• Ensuring that adequate stocks of information, packs and leaflets are available at reception.
• Ensuring the safety and security of visitors, members and staff at all times.
• Handling telephone enquiries, recording messages from incoming calls and transferring calls.
• Undertake other duties, of a similar professional nature. 

Qualifications:

• Diploma in Hospitality, Business or related field.
• Friendly and approachable with an outgoing personality.
• Excellent customer service skills.
• Basic numeracy skills.
• Able to prioritise work, handle pressure and take confident day-to-day decisions.
• Ability to communicate effectively in person, in writing and over the telephone.
• Willingness and ability to occasionally work outside normal office hours.
• Willingness to work flexibly in response to changing organisational requirements.

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