Communications & Customer Service Assistant – Nairobi, Kenya.

As part of its investment in e-commerce, a luxury bag brand company is looking for a Communications & Customer Service Assistant to join their 70-strong team at the head office in Karen. The ideal candidate must be bright, energetic and an articulate graduate, who will play a role in both content creation and online reputation management, while also being the main point of contact for all inbound customer inquiries. He/She must have a minimum of one year’s relevant experience and Must have effective communication skills both written and oral.

Key Responsibilities:

• To act as the main conduit for all inbound customer communication – telephone, email, website or social media.
• Responding directly and promptly to communication where you can; drawing on the experience of other team members when you need support.
• You will build a detailed knowledge of the Company and its product range, and be comfortable sharing this with customers in a clear, concise and friendly manner.
• Ensuring all actions arising from inbound enquiries are tracked and acted upon.
• Building the Company’s brand reputation through outstanding customer service.
• Working with the sales and marketing team to create relevant content where appropriate.
• Building a comprehensive knowledge of the Company’s brand and it’s products.
• Having a positive, empathetic and professional attitude towards customers at all times.

Qualifications:

• Must have a Bachelor’s degree.
• Minimum of 1-year experience working in a similar role preferred.
• Must be able to communicate exceptionally well in English; both written and spoken.
• Must have a passion for the brand genuine and self-evident.
• Must be passionate about the brand.
• Must have the ability to stay calm when customers are stressed.
• Must have good time management and organisational skills.
• Ability to work under minimal to no supervision.
• Confident and resilient.

Please click on the tab below to apply: