Branch Manager – Nairobi, Kenya.

Our client a credit only Micro-Finance Company licensed in Kenya under the Company’s Act is looking for a Branch Manager to be based in Nairobi.  He/she will be responsible for planning, execution and coordination of business development strategy while coordinating the recruitment of staff/ sales reps to achieve branch targets (Sales, retention of reps and portfolio) and staffing needs. The ideal candidate must have at least 4 years’ experience in a Microfinance.

Key Responsibilities:

• Lead in the implementation of the sales strategy for the branch.
• Manage the branch Portfolio at Risk Rate (PAR) as per the management set targets.
• Plan and coordinate the recruitment of staff to achieve desired growth on the number of sales reps.
• Liaise with Team Leaders to ensure continuous and thorough training of sales reps to gain knowledge.
• Ensure performance standards and targets are met on a monthly basis by communicating job expectations.
• Ensure high energy levels of the teams in the branch through motivation, coaching & mentoring.
• Prepare weekly /monthly reports and timely submission on sales production and field activities.
• Maintain branch inventory/assets according to the current register in liaison with the admin team.
• Train all staff on the systems use to ensure good use of Market force.
• Advise the Assistant Country Sales Manager on all aspects relating to Sales/Marketing plans.
• Ensure 95% collection rates in conjunction with the report from Sales Reps Portfolio Performance.
• Ensure that the Loan rejection rate is below 10% on a monthly basis through a continuous review of rejection.
• Manage staff well regarding HR issues in the region and submit reports.
• Oversee office operation and administrative functions to ensure compliance with operating standards.
• Oversee the implementation of the quality management system QMS in the branch.

Qualifications:

• Bachelor’s degree in sales, marketing, or a business-related field from a recognized institution.
• At least 4 years’ relevant work experience, 2 which must be in a managerial position.
• Must have previous experience in Microfinance.
• Must have a proven track record in achieving sales targets.
• Good judgment and decision-making capacity.
• Ability to gather market Intelligence skills.

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