IT Intern (3 Month Contract) – Nairobi, Kenya.

Our client, an International NGO registered in Kenya is looking to recruit an IT Intern. The successful candidate offers support to current ICT officers & handle extra help desk support need.  Must have a bachelor’s degree in Computer Science or related field.

Key Responsibilities:

• Provide first-line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email and desk-side support.
• Ensure all support calls and service requests are logged and administered using the appropriate service desk software and working to any agreed Service Level Agreement.
• Ensure support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures.
• Provide user support to staff in remote offices, making site visits when required.
• Assist with the administration of staff joining, leaving or moving within the organization.
• Assist with the installation of new hardware as required for new users or network/systems upgrades.
• Assist with the maintenance of the ICT asset register, ensuring all assets are accurately recorded in the register, and responsibility forms dully filled.
• Assist with the administration, maintenance and provision of the organizations mobile working and telephone services.
• Assist with the creation and maintenance of all documentation relating to ICT.
• Services and procedures.
• Assist with and contribute to the ongoing administration and development of the ICT infrastructure.
• Assist with the administration and verification of data backups.
• Liaise with and work with external suppliers and third parties as per any support and third-party agreements to the benefit of the organization.

Qualifications:

• Must have a bachelor’s degree in Computer Science or related field.
• Proven knowledge of Microsoft Office productivity tools, windows operating system.
• Knowledge of enterprise networking LAN, WAN designs and network monitoring systems.
• Must have knowledge in .Net programming.
• ITIL certification will be an added advantage.
• Mobile technologies android and Mobile Device Management (MDM) solutions.
• Strong verbal and written communication.
• Excellent analytical and problem-solving skills.
• Strong work ethic and attention to detail.
• Ability to adapt well in a multicultural environment.

Please click on the tab below to apply: