Our client, an International NGO registered in Kenya is looking to recruit a Call Center Reliever. The ideal candidate must have a bachelor’s degree in Administration or related field. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Key Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue & provide a solution.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
Qualifications:
- Bachelors’ Degree in Administration or related field.
- Previous experience in a customer support role.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Please click on the tab below to apply:
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