Logistics Operations Manager – Nairobi, Kenya.

Our client, a courier and logistics service provider, is looking for an experienced Operations Manager (Logistics), to lead their team. He/she will be responsible for overseeing the smooth operation of courier work and identifying areas of potential operational improvements. The ideal candidate Must have at least 5 years’ experience as an operations manager and proven experience managing warehousing and logistics operations.

Key Responsibilities:

• Optimise all processes with a focus on continuous improvement, aligning warehousing and logistics with demand.
• Manage individual and team performance, identifying and addressing staff development needs.
• Ensure appropriate manning levels and core competencies are in line with business needs.
• Plan the production and despatch of goods in a cost-effective and timely manner.
• Effectively plan warehousing to optimise space availability, ensuring safe storage, clear identification and efficient retrieval of goods.
• Follow relevant KPI’s and implement a process of measurement, review and reporting.
• Drive efficiencies and cost-down initiatives with key suppliers.
• Negotiate and maintain relationships with couriers and freight forwarders.
• Always manage and maintain legal requirements regarding health and safety.

Qualifications:

• Must have a bachelor’s degree in Business or related field.
• Minimum of 5 years as an Operations Manager in the logistics industry.
• Proven experience in managing a warehousing and logistics operation within a busy logistics environment.
• Relevant Health and Safety knowledge.
• Demonstrates initiative and the ability to deliver first-class business solutions.
• Able to motivate, organise and encourage individual and team performance to ensure targets are met or exceeded.
• Leads by example and efficiently deals with all people management issues.
• Excellent planning and organisational skills, strong attention to detail and an ability to work to timescales and meet deadlines.
• Numerate, analytical and IT literate with excellent written and verbal communication skills.
• Can professionally respond to and deal with customer communication, by email and telephone.
• Honest, reliable and personable team player willing to ‘pitch in’ as required.
• Confident and highly competent in liaising with customers, suppliers and couriers.

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