Our client, an online food store located in Hardy, Kenya is seeking to recruit the expertise of a Customer Service Assistant who will be responsible for creating and maintaining good relationships with the clients. The successful candidates Must have at least 3 years’ working experience. Additional working experience in Customer Service is an added advantage.
Key Responsibilities:
- Making daily phone calls to new customers who have signed up.
- Following up with any customers whose payment may have failed.
- Managing the hotline for orders putting orders through on behalf of the customer.
- Following up with customers’ complaints.
- Website management.
- Collecting feedback from clients on products.
- Identifying loyal clients.
- Making sure that the customer service is top-notch.
- Assisting in packing orders and deliveries where necessary.
- Making daily reports to the management.
Qualifications:
- Must have a relevant bachelor’s degree or diploma.
- Must have excellent organizational skills.
- Must have excellent Customer Services skills.
- Must be a quick thinker and a problem solver.
- Must be flexible in terms of duties assigned to them.
- Must be willing to learn more about the organization.
- Ability to work under pressure with minimum supervision.
Please click on the tab below to apply:
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