Chief Operating Officer- Nairobi, Kenya

Our client, a luxury Safari Company, is looking for a Chief Operating Officer in Nairobi. He/She will have an oversight of the operational aspects of the camp, including liaising with the camp and operations manager to ensure smooth flow of operations, formalising the travel desk and managing the travel desk staff member in Nairobi. He/She will also be accountable for managing the direction and strategy of the commercial efforts of the Camp and have an oversight of the financial performance, including relevant reporting of the same to the Board of Directors.

Responsibilities:
• Directing, managing and coordinating the efforts of the team at head office and camp
• Responsible for the Inventory and yield management
• Review of guest experience and ensuring competitiveness and uniqueness in the market
• Implementing CSR projects
• Develop and motivate staff as well as recruiting, consistent with the camp needs
• Ensure superior sales service delivery to all customers and knowledgeable about the competitive set
• Achieve budgeted room night quotas and average rates set out in the yearly business plan
• Provide guidance in the preparation of monthly reports
• Coordinate the camp’s participation in local and international campaigns
• Efficiently manages the Camp operational budget
• Creating a framework to educate and enable more wildlife/hospitality stories from camp to be used for digital marketing especially social media
• Review of F&B offer at camp. Modernise overall offering
• Liaison with contracted third parties such as PR company and also specialist activity companies

Qualifications/skills:
• 8 to 10 years of luxury hospitality experience, at least 5 of which have been managing sales personnel and leading sales and marketing activities
• College/University education- added advantage within travel & tourism sector
• Proven organizational and communication skills – Micros Fidelio literacy an asset
• Understanding and prior experience of working in the African luxury safari market
• Understanding of the local & international markets, along with strong trade networks in the local & international markets are essential
• Excellent people and interpersonal skills
• Outstanding written & oral communication skills in English essential, desired for Swahili and other languages
• Ability to interface confidently with high profile customers and media

Please click on the tab below to apply;